Enterprise systems and government organizational changes: a socio-materiality analysis

Authors:
Loni Hagen;Donghee Sinn
Affiliations:
SUNY at Albany, Albany, NY;SUNY at Albany, Albany, NY
Venue:
Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance
Year:
2012

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Abstract

Advocates of Enterprise Systems argue that such systems promise many advantages to government organizations, such as enhancing performance, transparency, accountability and efficiency. However, the fulfillment of these promises is not easy to establish. The socio-materiality framework provides a useful way to evaluate Enterprise System implementation by investigating technology use in everyday practice over time. This study of the usage of the On-Nara system (a Korean government Enterprise System) suggests that particular structures of technology use develop in relation with institutional conditions, and responsibilities of users, as well as associated technologies in use. We argue that an Enterprise System can bring unintended (not necessarily negative) micro-level organizational changes. Further, we found that initially inflexible Enterprise Systems gain flexibility when used in combination with other internet-connected technologies.