Use case and requirements analysis in a remote rural context in mali

  • Authors:

  • Anna Bon;Victor de Boer;Nana Baah Gyan;Chris van Aart;Pieter De Leenheer;Wendelien Tuyp;Stephane Boyera;Max Froumentin;Aman Grewal;Mary Allen;Amadou Tangara;Hans Akkermans

  • Affiliations:

  • Centre for International Cooperation, VU University, Amsterdam, The Netherlands;Network Institute, VU University, Amsterdam, The Netherlands;Network Institute, VU University, Amsterdam, The Netherlands;Network Institute, VU University, Amsterdam, The Netherlands;Network Institute, VU University, Amsterdam, The Netherlands;Centre for International Cooperation, VU University, Amsterdam, The Netherlands;World Wide Web Foundation, UK;World Wide Web Foundation, UK;World Wide Web Foundation, UK;Sahel Eco, Bamako, Mali;Sahel Eco, Bamako, Mali;Network Institute, VU University, Amsterdam, The Netherlands

  • Venue:
  • REFSQ'13 Proceedings of the 19th international conference on Requirements Engineering: Foundation for Software Quality
  • Year:
  • 2013

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Abstract

[Context & motivation] Few studies have reported on a systematic use case and requirements analysis of low-tech, low-resource contexts such as rural Africa. This, despite the widespread agreement on the importance of Information and Communication Technologies (ICT) for social and rural development, and despite the large number of ICT projects targeting underprivileged communities. [Question/problem] Unfamiliarity with the local context and differences in cultural and educational backgrounds between end-users and software engineers are the challenges for requirements engineering (RE) we encountered. [Principal ideas/results] We describe a systematic approach to RE in developing areas, based on the Living Lab methodology. Our approach is supported by extensive field research and based on co-creation within a multi-disciplinary and multi-cultural team of developers and users. This approach creates a shared understanding of the problem and its local context, and optimizes communication. [Contribution] We illustrate the approach using a case study of web- and voice-based communication services, that we developed for a rural context in Mali.