In the balance in Saudi Arabia: security, privacy and trust

  • Authors:
  • Ivan Flechais;Marina Jirotka;Deena Alghamdi

  • Affiliations:
  • University of Oxford, Oxford, United Kingdom;University of Oxford, Oxford, United Kingdom;University of Oxford, Oxford, United Kingdom

  • Venue:
  • CHI '13 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2013

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Abstract

Bank policies must meet their clients' requirements to provide effective security. However, bank policies in the Kingdom of Saudi Arabia seem to run contrary to their clients' requirements when they prevent them from sharing their authentications with their family. We investigated Saudi participants behaviour towards authentication and found that credentials are shared between couples as a sign of mutual trust. This, may extend to siblings and parents too. The consequence of such behaviour is that these account holders are liable for any loss, and this also increases the opportunities for so-called spouse attacks. Saudi bank policies need, at one and the same time, to match their clients' behaviour and simultaneously to provide complete and effective security for them.