The Role of Multimedia in Changing First Impression Bias
Information Systems Research
Microcollaborations in a social Q&A community
Information Processing and Management: an International Journal
Why it works (when it works): success factors in online creative collaboration
Proceedings of the 16th ACM international conference on Supporting group work
Augmenting web pages and search results to support credibility assessment
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Journal of Computer-Mediated Communication
Impression formation in online peer production: activity traces and personal profiles in github
Proceedings of the 2013 conference on Computer supported cooperative work
Activity traces and signals in software developer recruitment and hiring
Proceedings of the 2013 conference on Computer supported cooperative work
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In online peer production, users assess potential collaborators' expertise and warmth to inform interactions. However, people often make inaccurate first impressions. These false impressions hurt collaboration and lead to conflict based on incorrect behavioral attributions. Online peer production interface design can reduce or enhance impression accuracy. In this paper, we suggest ways to reduce bias in online impression formation. Based on our own previous research and social psychology literature on impression formation, we propose ways of presenting individuals' work history and interaction traces to reduce bias in impression formation. The design recommendations we present should improve efficiency and satisfaction with interactions in large-scale online peer production settings.