SMSFR: SMS-Based FAQ retrieval system

Authors:
Partha Pakray;Santanu Pal;Soujanya Poria;Sivaji Bandyopadhyay;Alexander Gelbukh
Affiliations:
Computer Science and Engineering Department, Jadavpur University, Kolkata, India;Computer Science and Engineering Department, Jadavpur University, Kolkata, India;Computer Science and Engineering Department, Jadavpur University, Kolkata, India;Computer Science and Engineering Department, Jadavpur University, Kolkata, India;Center for Computing Research, National Polytechnic Institute, Mexico City, Mexico
Venue:
MICAI'12 Proceedings of the 11th Mexican international conference on Advances in Computational Intelligence - Volume Part II
Year:
2012

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Abstract

The paper describes an SMS-based FAQ retrieval system. The goal of this task is to find a question Q* from corpora of FAQs (Frequently Asked Questions) that best answers or matches the SMS query S. The test corpus used in this paper contained FAQs in three languages: English, Hindi and Malayalam. The FAQs were from several domains, including railway enquiry, telecom, health and banking. We first checked the SMS using the Bing spell-checker. Then we used the unigram matching, bigram matching, and 1-skip bigram matching modules for monolingual FAQ retrieval. For cross-lingual system, we used the following three modules: an SMS-to-English query translation system, an English-to-Hindi translation system, and cross-lingual FAQ retrieval.