WISE '01 Proceedings of the Second International Conference on Web Information Systems Engineering (WISE'01) Volume 1 - Volume 1
Citizen communications in crisis: anticipating a future of ICT-supported public participation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Citizen Sensing, Social Signals, and Enriching Human Experience
IEEE Internet Computing
Proceedings of the 2010 ACM-BCS Visions of Computer Science Conference
Crisees: real-time monitoring of social media streams to support crisis management
ECIR'12 Proceedings of the 34th European conference on Advances in Information Retrieval
Semantics + filtering + search = twitcident. exploring information in social web streams
Proceedings of the 23rd ACM conference on Hypertext and social media
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Social media provides a new and potentially rich source of information for emergency management services. However, extracting the relevant information from such streams poses a number of difficult challenges. In this short paper, we survey emergency management professionals to ascertain how social media is used when responding to incidents, the search strategies that they undertake, and the challenges that they face when using social media streams. This research indicates that emergency management professionals employ two main strategies when searching social media streams: keyword-centric and account-centric search strategies. Furthermore, current search interfaces are inadequate regarding the requirements of command and control environments in the emergency management domain, where the process of information seeking is collaborative in nature and needs to support multiple information seekers.