u-Help: supporting helpful communities with information technology

  • Authors:
  • Andrew Koster;Jordi Madrenas;Nardine Osman;Marco Schorlemmer;Jordi Sabater-Mir;Carles Sierra;Angela Fabregues;Dave de Jonge;Josep Puyol-Gruart;Pere Garcia-Calvés

  • Affiliations:
  • UFRGS, Porto Alegre, Brazil;IIIA-CSIC, Bellaterra, Barcelona, Spain;IIIA-CSIC, Bellaterra, Barcelona, Spain;IIIA-CSIC, Bellaterra, Barcelona, Spain;IIIA-CSIC, Bellaterra, Barcelona, Spain;IIIA-CSIC, Bellaterra, Barcelona, Spain;IIIA-CSIC & Universidad Autònoma de Barcelona, Bellaterra, Barcelona, Spain;IIIA-CSIC & Universidad Autònoma de Barcelona, Bellaterra, Barcelona, Spain;IIIA-CSIC & Universidad Autònoma de Barcelona, Bellaterra, Barcelona, Spain;IIIA-CSIC, Bellaterra, Barcelona, Spain

  • Venue:
  • Proceedings of the 2013 international conference on Autonomous agents and multi-agent systems
  • Year:
  • 2013

Quantified Score

Hi-index 0.00

Visualization

Abstract

When people need help with day-to-day tasks they turn to family, friends or neighbours to help them out. Despite an increasingly networked world, technology falls short in supporting such daily tasks. u-Help provides a platform for building a community of helpful people and supports them in finding volunteers for day-to-day tasks. It relies on three techniques that allow a requester and volunteer to find one another easily, and build up a community around such provision of services. First, we use an ontology to distinguish between the various tasks that u-Help allows people to provide. Second, a computational trust model is used to aggregate feedback from community members and allows people to discover who are good or bad at performing the various tasks. Last, a flooding algorithm quickly disseminates requests for help through the community.