At home with the technology: an ethnographic study of a set-top-box trial
ACM Transactions on Computer-Human Interaction (TOCHI)
Designing a Home of the Future
IEEE Pervasive Computing
The Aware Home: A Living Laboratory for Ubiquitous Computing Research
CoBuild '99 Proceedings of the Second International Workshop on Cooperative Buildings, Integrating Information, Organization, and Architecture
At Home with Ubiquitous Computing: Seven Challenges
UbiComp '01 Proceedings of the 3rd international conference on Ubiquitous Computing
MavHome: An Agent-Based Smart Home
PERCOM '03 Proceedings of the First IEEE International Conference on Pervasive Computing and Communications
The fuzzy felt ethnography—understanding the programming patterns of domestic appliances
Personal and Ubiquitous Computing
Human-Machine Reconfigurations: Plans and Situated Actions
Human-Machine Reconfigurations: Plans and Situated Actions
How it works: a field study of non-technical users interacting with an intelligent system
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Intelligibility and accountability: human considerations in context-aware systems
Human-Computer Interaction
Fixing the program my computer learned: barriers for end users, challenges for the machine
Proceedings of the 14th international conference on Intelligent user interfaces
Computer help at home: methods and motivations for informal technical support
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Why and why not explanations improve the intelligibility of context-aware intelligent systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interacting meaningfully with machine learning systems: Three experiments
International Journal of Human-Computer Studies
Pervasive '09 Proceedings of the 7th International Conference on Pervasive Computing
The design of eco-feedback technology
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Home automation in the wild: challenges and opportunities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing eco-feedback systems for everyday life
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
PreHeat: controlling home heating using occupancy prediction
Proceedings of the 13th international conference on Ubiquitous computing
Moving on from weiser's vision of calm computing: engaging ubicomp experiences
UbiComp'06 Proceedings of the 8th international conference on Ubiquitous Computing
Pervasive'12 Proceedings of the 10th international conference on Pervasive Computing
Making technology homey: finding sources of satisfaction and meaning in home automation
Proceedings of the 2012 ACM Conference on Ubiquitous Computing
Living with an intelligent thermostat: advanced control for heating and cooling systems
Proceedings of the 2012 ACM Conference on Ubiquitous Computing
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Everyday systems and devices in the home are becoming smarter. In order to better understand the challenges of deploying an intelligent system in the home, we studied the experience of living with an advanced thermostat, the Nest. The Nest utilizes machine learning, sensing, and networking technology, as well as eco-feedback features. We conducted interviews with 23 participants, ten of whom also participated in a three-week diary study. Our findings show that while the Nest was well-received overall, the intelligent features of the Nest were not perceived to be as useful or intuitive as expected, in particular due to the system's inability to understand the intent behind sensed behavior and users' difficulty in understanding how the Nest works. A number of participants developed workarounds for the shortcomings they encountered. Based on our observations, we propose three avenues for future development of interactive intelligent technologies for the home: exception flagging, incidental intelligibility, and constrained engagement.