A behavioral approach to information retrieval system design
Journal of Documentation
Information behaviour: an interdisciplinary perspective
Information Processing and Management: an International Journal
Using the information seeking and retrieval framework to analyse non-professional information use
IIiX Proceedings of the 1st international conference on Information interaction in context
Exploring information seeking behaviour in a digital museum context
Proceedings of the second international symposium on Information interaction in context
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People are increasingly investigating their family history (or genealogy) as part of their everyday information-seeking activities. This paper provides insight into this behaviour and presents a new conceptual model that captures the stages of activity carried out during people's lifelong family history research. The model offers a multi-phase view of the research process, intended to illustrate: (a) the different research phases themselves; (b) the inter-relationship between phases; (c) distinct phase-specific behaviours; and (d) phase-specific resource preferences. Data collected from amateur family historians by interview and questionnaire has helped to validate the model and provide insights into the information resources used. The findings complement existing knowledge about family history research and will benefit: family historians as they seek to navigate within the research process; providers of genealogical resources as they seek to better support users; and academics as they study information-seeking behaviours in various contexts.