Feature congestion: a measure of display clutter
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing Effective Web Surveys
Designing Effective Web Surveys
Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method
Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method
Web-based measurement: Effect of completing single or multiple items per webpage
Computers in Human Behavior
The impact of progress indicators on task completion
Interacting with Computers
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Grid or matrix questions are associated with a number of problems in web surveys. In this article, we present results from two experiments testing the design of grid questions to reduce breakoffs, missing data, and satisficing. The first examines dynamic elements to help guide respondent through the grid, and on splitting a larger grid into component pieces. The second manipulates the visual complexity of the grid and on simplifying the grid. We find that using dynamic feedback to guide respondents through a multiquestion grid helps reduce missing data. Splitting the grids into component questions further reduces missing data and motivated underreporting. The visual complexity of the grid appeared to have little effect on performance.