Shaping a social software for a distributed military organisation

Authors:
Christina Bülow;Johannes Metscher;Jan-Mathis Schnurr;Michael Koch
Affiliations:
Cooperation Support Center Munich (CSCM), Bundeswehr University Munich, Werner-Heisenberg-Weg 39, D-85577 Neubiberg, Germany, +49 89 6004-2505;Cooperation Support Center Munich (CSCM), Bundeswehr University Munich, Werner-Heisenberg-Weg 39, D-85577 Neubiberg, Germany, +49 89 6004-2505;Cooperation Support Center Munich (CSCM), Bundeswehr University Munich, Werner-Heisenberg-Weg 39, D-85577 Neubiberg, Germany, +49 89 6004-2505;Cooperation Support Center Munich (CSCM), Bundeswehr University Munich, Werner-Heisenberg-Weg 39, D-85577 Neubiberg, Germany, +49 89 6004-2505
Venue:
Proceedings of the 13th International Conference on Knowledge Management and Knowledge Technologies
Year:
2013

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Abstract

While the deployment of social software has become widespread in private enterprises in the past years, the usage in military institutions is not common practice yet. This paper documents the implementation and usage of a social networking service in the medical service of the German armed forces -- the San-Netz. The case study documents the whole process from a user needs analysis, which took place in two waves of interviews in 2011 and 2012, to conceptualization, development and rollout of the social networking service. Analysis shows several challenges for platform adoption, which stem from the socio-technical context. The paper details possible solutions for these challenges. One proposed solution that is discussed in details is the employment of use-case-centred documentation.