Can social awareness foster trust building in global software teams?

Authors:
Fabio Calefato;Filippo Lanubile;Francesco Sportelli
Affiliations:
University of Bari, Italy;University of Bari, Italy;University of Bari, Italy
Venue:
Proceedings of the 2013 International Workshop on Social Software Engineering
Year:
2013

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Abstract

Trust is paramount in distributed software development to prevent geographically distributed sites to feel distant and act like distinct teams with own conflicting goals. Nevertheless, how to build trust among developers with few or no chances to meet is an open issue. To overcome such a challenge, we hypothesize that increased social awareness may foster trust building in global software teams. In this paper, we present two different empirical studies, specifically designed to test our hypotheses.