Interaction with user documentation: a preliminary study

Authors:
Brigit van Loggem;Jonatan Lundin
Affiliations:
Open Universiteit, the Netherlands;Mälardalen University, Sweden
Venue:
Proceedings of the 2013 International Conference on Information Systems and Design of Communication
Year:
2013

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Abstract

An exploratory study was conducted into the interaction with documentation displayed by users of an unknown software tool. Five adult men were observed during their work with a software simulation of a fictitious machine for the production of liquorice. Their only source of information on the machine's functioning was its printed user manual. The log data from the observations was analyzed with a view to pinpointing interesting patterns of behaviour that deserve further, more formal, research.