Proceedings of the Third C* Conference on Computer Science and Software Engineering
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How does an interdisciplinary team with professional training in different disciplines document and redesign a complex business process in just a few weeks? How can they persuade a global client that change is understandable and possible? By using a macroergonomic framework to parse and analyze data and educate and empower stakeholders, this team of user experience researchers and designers simplified complexity within their own process and for their client as well.