Cooperation, coordination and control in computer-supported work
Communications of the ACM
The limits of ethnography: combining social sciences for CSCW
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
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Computer-supported cooperative work(CSCW) technologies are being tried as part of complex projects. This paper describes a recent failed attempt at using CSCW technology by two organizations as part of a new product development project. Reasons for the failure are examined. The importance of organizational culture in the success or failure of CSCW is discussed. Approaching future research using the action research model from the organizational development field is proposed.