Documentation, participatory citizenship, and the web: the potential of open systems
Proceedings of the 20th annual international conference on Computer documentation
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When I bought my first Mac I was frustrated by the lack of instructional documentation in my shiny new box. I found myself regularly going online to look for help in the form of PDFs or videos. A company professionally produced these instructional "texts". Enter the webcam, the iPhone, and a host of websites to upload user-generated content, and we increasingly see end users becoming produsers, individuals whom produce as well as consume information.