Designing meeting support systems in a user-centered manner: the case of the Helsinki prototype system

Authors:
Petri Maaranen;Kalle Lyytinen
Affiliations:
Department of Computer Science and Information Systems, University of Jyväskylä, PO Box 35, 40 351 Jyväskylä, Finland;Department of Computer Science and Information Systems, University of Jyväskylä, PO Box 35, 40 351 Jyväskylä, Finland
Venue:
COCS '95 Proceedings of conference on Organizational computing systems
Year:
1995

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Abstract

Multilateral diplomacy faces pressures to improve the efficiency of its operations. Because meetings play a central role in diplomacy they form one promising target in productivity improvements. Diplomatic meetings are rife with political maneuvering and embedded with pervasive diplomatic rituals and protocols which all affect considerably the content and form of successful technology interventions. In this paper we describe a meeting support system called the Helsinki Prototype System. To our knowledge it was the first meeting support system (MSS) which was intended to support multilateral diplomatic meetings. It was designed for the fourth Follow-up meeting of the Conference on Security and Cooperation in Europe. We illustrate how we conducted the requirements specification process and describe the major outcomes of the design process.