The information system as a competitive weapon
Communications of the ACM - Special section on management of information systems
A survey and critique of the impacts of information technology
International Journal of Information Management: The Journal for Information Professionals
EDI in strategic supply chain: impact on customer service
International Journal of Information Management: The Journal for Information Professionals
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Creative deployment of information system technologies can lead to new ways to differentiate products and services through customer service, while simultaneously strengthening customer ties.