Software engineering (3rd ed.): a practitioner's approach
Software engineering (3rd ed.): a practitioner's approach
Cost-justifying usability
A basic framework for costs-justifying usability engineering
Cost-justifying usability
A business case approach to usability cost justification
Cost-justifying usability
Cost justification of usability engineering: a vendors's perspective
Cost-justifying usability
Bringing usability effectively into product development
Proceedings of a workshop on Human-computer interface design : success stories, emerging methods, and real-world context: success stories, emerging methods, and real-world context
IEEE Software
Cost-Justifying Usability: An Update for the Internet Age
Cost-Justifying Usability: An Update for the Internet Age
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Designing technology products that embrace the needs and capabilities of heterogeneous users leads not only to increased customer satisfaction and enhanced corporate social responsibility, but also better market penetration. Yet, achieving inclusion in today's pressured and fast-moving markets is not straight-forward. For a time, inaccessible and unusable design was solely seen as the fault of designers and a whole line of research was dedicated to pinpointing their frailties. More recently, it has become progressively more recognised that it is not necessarily designers' lack of awareness, or unwillingness, that results in sub-optimal design, but rather there are multi-faceted organisational factors at play that seldom provide an adequate environment in which inclusive products could be designed. Through literature review, a detailed audit of inclusivity practice in a large global company and ongoing research regarding quantification of cost-effectiveness of inclusive design, this paper discusses the overarching operational problems that prevent organisations from developing optimally inclusive products and offers best-practice principles for the future.