Usability problems in patient- and clinician-oriented health information systems: what are they and how do they differ?

  • Authors:

  • Dinara Saparova;Josipa Basic;Yunhui Lu;Francis Kibaru;Yanfei Ma;Borchuluun Yadamsuren

  • Affiliations:

  • School of Information Science and Learning Technologies, University of Missouri, Columbia, MO;School of Information Science and Learning Technologies, University of Missouri, Columbia, MO;School of Information Science and Learning Technologies, University of Missouri, Columbia, MO;School of Information Science and Learning Technologies, University of Missouri, Columbia, MO;School of Information Science and Learning Technologies, University of Missouri, Columbia, MO;School of Information Science and Learning Technologies, University of Missouri, Columbia, MO

  • Venue:
  • DHM'13 Proceedings of the 4th International conference on Digital Human Modeling and Applications in Health, Safety, Ergonomics, and Risk Management: healthcare and safety of the environment and transport - Volume Part I
  • Year:
  • 2013

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Abstract

This study aimed to identify the usability problems in the eVisits based on the interaction experience of the three target user groups and compare their preferences for usability features. We used think aloud usability sessions with 5 patients, 5 nurses and 5 physicians in a laboratory setting to examine users' interaction with the eVisits. Nielsen's usability heuristic principles were applied to analyze the recorded usability sessions in Morae. Usability feature preferences among three groups were overlapped in the four heuristics. However, each user group had their own perceptions of these criteria specific to their unique needs. Clinicians tended to emphasize the importance of features relevant to their professional activity. Error prevention and aesthetic/minimalist design heuristics were brought up in the comments of physicians while two other groups did not mention anything related to these criteria. Only patients expected the features related to help and documentation heuristic.