Towards the next generation intelligent BPM: in the era of big data

  • Authors:
  • Xiang Gao

  • Affiliations:
  • Department of Management Information System, China Mobile Communications Corporation, Beijing, China

  • Venue:
  • BPM'13 Proceedings of the 11th international conference on Business Process Management
  • Year:
  • 2013

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Abstract

Big data opens a new dimension, space, to offer the advantage of gleaning intelligence from data and translating that into business benefits. It will lead to knowledge revolution in all sectors, including Business Process Management (BPM). This paper sheds light on key characteristics of intelligent BPM (iBPM) from an industrial point of view. A big data perspective on iBPM is then proposed, showing the challenges and potential opportunities in attempt to catalyze ideas from insight to application. China Mobile Communications Corporation's (CMCC) exploring and practice are provided, which also elicit the future research directions for enterprise applications.