Payments and banking with mobile personal devices
Communications of the ACM - Wireless networking security
Are Mobile Payment and Banking the Killer Apps for Mobile Commerce?
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Ict usage and its impact on profitability of smes in 13 african countries
Information Technologies and International Development
Opportunities and challenges for mobile-based financial services in rural Uganda
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Designing mobile interfaces for novice and low-literacy users
ACM Transactions on Computer-Human Interaction (TOCHI)
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Mobile money is a great service for developing countries where the banking infrastructure is still severely limited and very few people can meet requirements of banking institutions. While these services are being greatly received due to the convenience that goes with electronic and mobile based services, the reception and uptake is still limited to literate populations who are the minority in these countries. This paper discusses the current design gaps of the mobile money service in Uganda based on a survey carried out in Kampala and Kayunga districts and provides recommendations on how these gaps can be addressed for the service to benefit more people especially the less literate poor that have no access or cannot afford conventional banking services.