An applied ergonomics study on IT user interaction in a large hydroelectric company in the northeast of Brazil

Authors:
Marcelo Márcio Soares;Fabio Campos;Walter Correia;André Neves;Joao Corte;Saul Mendonca
Affiliations:
Post graduate Programme in Design, Federal University of Pernambuco, Brazil;Post graduate Programme in Design, Federal University of Pernambuco, Brazil;Post graduate Programme in Design, Federal University of Pernambuco, Brazil;Post graduate Programme in Design, Federal University of Pernambuco, Brazil;CHESF --- Companhia Hidro-Elétrica do São Francisco, Brazil;CHESF --- Companhia Hidro-Elétrica do São Francisco, Brazil
Venue:
DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: web, mobile, and product design - Volume Part IV
Year:
2013

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Abstract

The aim of this study was to develop an ergonomic methodology to verify the compliance and usability of software, in line with, ISO 9241, which may assist software developers, maintainers and assessors in a power distribution utility in northeastern Brazil to improve the quality of Human-Computer Interactions. It also set out to develop and implement a software tool that might incorporate the methodology developed, thus enabling IT professionals to conduct a compliance review with a view to increasing productivity and reducing failures of the services managed or implemented by using this software which had undergone ergonomic verification.