Evaluating interaction with websites: case study of a government website of the brazilian ministry of labor and employment

  • Authors:

  • Fabiane R. Fernandes;Luis Carlos Paschoarelli;José Carlos P. da Silva

  • Affiliations:

  • PPGDesign, Fac. of Architecture, Arts and Communication, UNESP --- Univ. Estadual Paulista, Bauru, Brazil;PPGDesign, Fac. of Architecture, Arts and Communication, UNESP --- Univ. Estadual Paulista, Bauru, Brazil;PPGDesign, Fac. of Architecture, Arts and Communication, UNESP --- Univ. Estadual Paulista, Bauru, Brazil

  • Venue:
  • DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: web, mobile, and product design - Volume Part IV
  • Year:
  • 2013

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Abstract

This paper presents a usability evaluation of the MTE (Ministry of Labor e Employment) website in order to measure the effectiveness, efficiency and user satisfaction regarding the website. The participants were 12 users (07 users were female and 05 male). The results indicate that although the education level of all participants and computing experience, many of them have had difficulty in finding information and do not recommend the site.