Pros and cons of various ICT tools in global collaboration: a cross-case study

Authors:
Matti Vartiainen;Olli Jahkola
Affiliations:
Virtual and Mobile Work Research Unit, BIT Research Centre, Department of Industrial Engineering and Management, Aalto University School of Science, Finland;Virtual and Mobile Work Research Unit, BIT Research Centre, Department of Industrial Engineering and Management, Aalto University School of Science, Finland
Venue:
HCI'13 Proceedings of the 15th international conference on Human Interface and the Management of Information: information and interaction for learning, culture, collaboration and business - Volume Part III
Year:
2013

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Abstract

Collaboration in global distributed teams is only possible by using various information and communication technology (ICT) tools, because team members only seldom meet face to face. This study focuses on studying the types and usage of ICT tools in twelve global teams of Finnish companies. We formulated the following research questions: What ICT tools are used in global virtual teams to support group processes and collaboration, and what are their experienced pros and cons?