Validation and verification of simulation models
WSC '92 Proceedings of the 24th conference on Winter simulation
Conducting a successful simulation project
WSC '92 Proceedings of the 24th conference on Winter simulation
Concepts and criteria to assess acceptability of simulation studies: a frame of reference
Communications of the ACM - Special issue on simulation modeling and statistical computing
Theory of Modelling and Simulation
Theory of Modelling and Simulation
Simulation Modeling and Analysis
Simulation Modeling and Analysis
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Discusses how the concepts of service quality can be applied to simulation projects, the aim being to find a means for improving the quality of simulation studies and so increase the chance of reaching a successful outcome. The terms validity, credibility and acceptability are often used in the context of simulation project success. However, there is some disagreement about the meaning of these terms and only a limited understanding of how they are achieved. This paper sets simulation projects in the context of a service provided to a customer. The service provider's aim is to maximise the quality of the work. A short review of service quality concepts is given. A series of interviews has been performed to establish the factors involved in a customer's assessment of the success of a simulation study. These factors have been summarised in 19 groups (or dimensions). The aim is to create a survey instrument which can be used to assess the quality of a project as it progresses and once it is complete.