A generic simulation package for organising outpatient clinics

Authors:
Ray J. Paul;Jasna Kuljis
Affiliations:
Department of Computer Science and Information Systems at St. John's, Brunel University, West London, Uxbridge, Middlesex UB8 3PH, U.K.;Department of Mathematics and Computing, Whitelands College, Roehampton Institute, West Hill, London SW15 3SN, U.K.
Venue:
WSC '95 Proceedings of the 27th conference on Winter simulation
Year:
1995

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Abstract

A computer based visual simulation model, made up of a complex data input component to define the clinic logistics, and an iconic visual simulation representation to show the effect of the policy has been built using a variety of commercial application packages. Visual simulation has made it possible to show interested parties in hospital outpatient clinics how the clinic appointment and operating policy can influence patient waiting time. The package has been tested at 20 tests sites in the United Kingdom, and interest is such that further modifications to the system have been proposed. A user support centre has been set up to give advice to any outpatient clinic in the U.K.'s National Health Service.