Introduction to Simulation and SLAM II (3rd ed.)
Introduction to Simulation and SLAM II (3rd ed.)
Emergency departments II: a simulation-ilp based tool for scheduling ER staff
Proceedings of the 35th conference on Winter simulation: driving innovation
| Hi-index | 0.00 |
The paper presents an application study to find cost effective bank teller management policies for providing high quality service levels at reasonable costs in a modern banking system. Two models are developed. The first is a spreadsheet model to calculate desired teller manning levels from mathematical queuing models, and the second is a simulation model for testing new management policies. Manning heuristics are tested and found to provide the desired level of services.