An enterprise search paradigm based on extended query auto-completion: do we still need search and navigation?

  • Authors:
  • David Hawking;Kathy Griffiths

  • Affiliations:
  • Funnelback Pty Ltd., Australia, and RSCS, The Australian National University;Centre for Mental Health Research, The Australian National University, Canberra, Australia

  • Venue:
  • Proceedings of the 18th Australasian Document Computing Symposium
  • Year:
  • 2013

Quantified Score

Hi-index 0.00

Visualization

Abstract

Enterprise query auto-completion (QAC) can allow website or intranet visitors to satisfy a need more efficiently than traditional searching and browsing. The limited scope of an enterprise makes it possible to satisfy a high proportion of information needs through completion. Further, the availability of structured sources of completions such as product catalogues compensates for sparsity of log data. Extended forms (X-QAC) can give access to information that is inaccessible via a conventional crawled index. We show that it can be guaranteed that for every suggestion there is a prefix which causes it to appear in the top k suggestions. Using university query logs and structured lists, we quantify the significant keystroke savings attributable to this guarantee (worst case). Such savings may be of particular value for mobile devices. A user experiment showed that a staff lookup task took an average of 61% longer with a conventional search interface than with an X-QAC system. Using wine catalogue data we demonstrate a further extension which allows a user to home in on desired items in faceted-navigation style. We also note that advertisements can be triggered from QAC. Given the advantages and power of X-QAC systems, we envisage that websites and intranets of the [near] future will provide less navigation and rely less on conventional search.