Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The poverty of media richness theory: explaining people's choice of electronic mail vs. voice mail
International Journal of Human-Computer Studies
A comparison of reading paper and on-line documents
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
The Myth of the Paperless Office
The Myth of the Paperless Office
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The aim of this article is to investigate the impact of digital technologies on writing and reading within an educational rather than business environment. It explores the affordances of writing and reading on paper and those of writing on a keyboard and reading on a screen. The analysis is based on an exploratory study carried out with a class of Masters Students in Multimedia Communication and Technologies of Information at the University of Udine (Italy) who were asked to write an essay on this topic. The methodology applied in this study is qualitative content analysis of the essays produced by the students. The principal results of this study show that reading and writing competencies are changing with the use of digital technologies but that paper and digital interactions are not mutually exclusive. Students are more productive textually with writing than with reading, however, they still see the virtues of writing on paper which they continue to use extensively. It appears that chirographic writing and paper is more multi-sensorial and meta-communicative than using the keyboard or screen. Further research is recommended to explore this complementarities of writing on paper and on screen/keyboard as well as the perceived changes in preferred sources of reading material.