Location-aware business process management for real-time monitoring of a cardiac care process

• Authors: Renaud Bougueng Tchemeube;Daniel Amyot;Alain Mouttham
• Venue: CASCON '13 Proceedings of the 2013 Conference of the Center for Advanced Studies on Collaborative Research
• Year: 2013

Long wait times are a global issue in the Canadian healthcare system. Patient flow management relies on flow managers to manually detect, investigate and mitigate wait time issues. However, existing data that could support this activity is usually not accurate (because of possible human errors), incomplete, late, and scattered across various information systems in a typical hospital. Yet, in the case of cardiac patients, ensuring a prompt, smooth and continuous care delivery becomes extremely important and motivates improvement of data support for patient flow management activities. This paper presents the development of a location-aware business process management system (LA-BPMS) for monitoring a cardiac care delivery process in a hospital and in real-time. The system provides a better visibility of process execution to patient flow managers who can rely on accurate and real-time information about patient process states, as well as wait time measurements to control patient flow efficiently. We show how an intelligent approach of combining location awareness and business process automation allow this to be possible. A real cardiac care process from an Ontario hospital is used as an example.