Expert systems and fuzzy systems
Expert systems and fuzzy systems
Fuzzy set theory—and its applications (3rd ed.)
Fuzzy set theory—and its applications (3rd ed.)
A computerized quality function deployment approach for retail services
Computers and Industrial Engineering
Computers and Industrial Engineering
Application of modified fuzzy ahp method to analyze bolting sequence of structural joints
Application of modified fuzzy ahp method to analyze bolting sequence of structural joints
An intelligent approach to machine tool selection through fuzzy analytic network process
Journal of Intelligent Manufacturing
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The aim of this study is to identify the crucial logistics requirements and supply chain management (SCM) strategies for the dairy industry. For product or service development, quality function deployment (QFD) is a useful approach to maximize customer satisfaction. The determination of design requirements and supply chain management strategies are important issues during QFD processes for product or service design. For this reason, a fuzzy QFD methodology is proposed in this study to determine these aspects and to improve customer satisfaction. Qualitative information is converted firstly into quantitative parameters, and then this data is combined with other quantitative data to parameterize two multi-objective mathematical programming models. In the first model, the most important logistic requirements for the company are determined based on total technical importance, total cost, total feasibility and total value increment objectives, and in the second model, based on these objectives, appropriate supply chain management strategies are determined. Finally, a case study from the Turkish dairy industry is given to illustrate the proposed approach.