Forgetting and the learning curve: a laboratory study
Management Science
Commissioned Paper: On the Interface Between Operations and Human Resources Management
Manufacturing & Service Operations Management
Computers and Operations Research
Algorithms for on-line order batching in an order picking warehouse
Computers and Operations Research
The Depletion-Power-Integration-Latency (DPIL) model of spaced and massed repetition
Computers and Industrial Engineering
Item-associated cluster assignment model on storage allocation problems
Computers and Industrial Engineering
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Order picking is a time-intensive and costly logistics activity as it involves a high amount of manual work. Prior research has mostly neglected the influence of human factors on the efficiency of order picking systems. This paper develops a mathematical model that investigates the impact of learning and forgetting of a heterogeneous workforce on order picking time and, consequently, on storage assignment decisions. In particular, the paper investigates when to change a storage assignment and when to keep it if learning and forgetting occur among the members of an order picking workforce. The results show that learning and forgetting should be considered in order to achieve a proper planning of storage assignment strategies.