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A Practical Guide to Usability Testing
A Practical Guide to Usability Testing
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Institutionalization of Usability: A Step-by-Step Guide
Institutionalization of Usability: A Step-by-Step Guide
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Computer Supported Cooperative Work
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Information and Software Technology
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Interacting with Computers
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Interacting with Computers
Understanding usability practices in complex domains
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Managing user experience: managing change
CHI '10 Extended Abstracts on Human Factors in Computing Systems
CHI 2010 engineering community SIG: the role of engineering work in CHI
CHI '10 Extended Abstracts on Human Factors in Computing Systems
PD method and socio-political context of the development organization
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
SPI success factors within product usability evaluation
Journal of Systems and Software
CHI 2011 engineering community SIG: the role of engineering work in CHI
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Managing user experience teams: lessons from case studies, establishing best practices
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Discourse Variations Between Usability Tests and Usability Reports
Journal of Usability Studies
Evaluation of Parallel Coordinates for Interactive Alarm Filtering
IV '11 Proceedings of the 2011 15th International Conference on Information Visualisation
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This study investigates connections between usability efforts and organizational factors. This is an important field of research which so far appears to be insufficiently studied and discussed. It illustrates problems when working with software engineering tasks and usability requirements. It deals with a large company that manufactures industrial robots with an advanced user interface, which wanted to introduce usability KPIs, to improve product quality. The situation in the company makes this difficult, due to a combination of organizational and behavioural factors that led to a ''wicked problem'' that caused conflicts, breakdowns and barriers. Addressing these problems requires a holistic view that places context in the foreground and technological solutions in the background. Developing the right product requires communication and collaboration between multiple stakeholders. The inclusion of end users, who fully understand their own work context, is vital. Achieving this is dependent on organizational change, and management commitment. One step to beginning this change process may be through studying ways to introduce user-centred design processes.