Contributions of ERP systems in Jordan

Authors:
Emad A. Abu-Shanab;Zakaria Saleh
Affiliations:
College of Information Technology and Computer Sciences, Management Information Systems Department, Yarmouk University, Irbid, 21163, Jordan;American Intercontinental University, Schaumburg, IL 60173, USA
Venue:
International Journal of Business Information Systems
Year:
2014

Citing 6
Cited 0

User acceptance of computer technology: a comparison of two theoretical models

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The Impact of Critical Success Factors across the Stages of Enterprise Resource Planning Implementations

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Perceived usefulness, perceived ease of use, and user acceptance of information technology

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User acceptance of information technology: toward a unified view

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Research directions for enterprise resource planning (ERP) projects

International Journal of Business Information Systems

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Abstract

Research in the area of information systems performance indicates contradictory results with respect to the value and gains of enterprise resource planning systems ERP systems. Performance of information systems is measured in three main categories: efficiency, effectiveness and quality. This paper explores the value of ERP systems in the business environment and uses an empirical test to support the findings of this research. Six major predictors of the satisfaction level of managers using ERP systems are: perceived usefulness, perceived ease of use, financial improvements, operational improvements, quality of system, and quality of information. While all variables were significantly associated with satisfaction except financial improvements, results indicated a dominance of operational improvements and quality of information in influencing the satisfaction level when regressed together. Conclusions and future work are stated at the end.