On Some Lessons from Modeling Contexts in Complex Problem Solving in Information Technology

Authors:
D. Petkov;O. Petkova;T. Andrew
Affiliations:
Eastern Connecticut State University, Willimantic, CT, USA;Central Connecticut State University, New Britain, CT, USA;Durban University of Technology, Durban, South Africa
Venue:
Journal of Information Technology Research
Year:
2013

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Abstract

This paper reviews current research on context in problem solving and existing two-dimensional frameworks for expressing project contexts in Systems Thinking and Software Engineering. It makes the case for modeling of context with Problem Structuring Methods. The authors present lessons learnt from applying such methods in the context of their experience with several complex management interventions in Information and Telecommunications Technologies. The paper aims to contribute to the understanding of project contexts in complex problem solving in Information Technology.