Agent-based organisational governance of services

Authors:
Frances Brazier;Virginia Dignum;Michael N. Huhns;Christian Derksen;Frank Dignum;Tim Lessner;Julian Padget;Thomas Quillinan;Munindar P. Singh
Affiliations:
Delft University of Technology, Delft, The Netherlands;Delft University of Technology, Delft, The Netherlands;University of South Carolina, Columbia, SC, USA;Universität Duisburg-Essen, Essen, Germany;Utrecht University, Utrecht, The Netherlands;University of the West of Scotland, Paisley, UK;University of Bath, Bath, UK;Thales Nederland, Delft, The Netherlands;North Carolina State University, Raleigh, NC, USA
Venue:
Multiagent and Grid Systems - Development of service-based and agent-based computing systems
Year:
2012

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Abstract

The objective of service-oriented computing SOC is to construct software applications out of appropriate services available and executing in place anywhere across the Web. To achieve this objective requires that techniques for discovering and engaging services be developed and used across the lifetime of the service-based applications. Succeeding with SOC in this broader sense presupposes that additional techniques be developed for ensuring desired quality of service metrics and service-level agreements. The crucial aspect of using services is thus their governance. In this paper, we describe a conceptual modelling approach that integrates organisational and coordination theories to achieve contextualised service governance. The approach allows for the development and analysis of dynamic, flexible, and robust service-oriented business applications.