Service-oriented framework for building reusable decision processes --in the domain of ITSM

Authors:
Klaas Schmidt;Timo R. H. von der Dovenmühle;Jorge Marx Gómez
Affiliations:
Volkswagen AG, Wolfsburg, Germany;Volkswagen AG, Wolfsburg, Germany;University of Oldenburg, Oldenburg, Germany
Venue:
Intelligent Decision Technologies - IT Service Management and Engineering: An Intelligent Decision-Making Support Systems Approach
Year:
2014

Citing 6
Cited 0

The New Science of Management Decision

The New Science of Management Decision
Management Support Systeme und Business Intelligence: Computergestützte Informationssysteme für Fach- und Führungskräfte

Management Support Systeme und Business Intelligence: Computergestützte Informationssysteme für Fach- und Führungskräfte
Intelligent Decision Making: An AI-Based Approach

Intelligent Decision Making: An AI-Based Approach
Integration of decision support systems to improve decision support performance

Knowledge and Information Systems
Cognition-Driven Decision Support for Business Intelligence: Models, Techniques, Systems and Applications

Cognition-Driven Decision Support for Business Intelligence: Models, Techniques, Systems and Applications
A framework for the development of decisoin support systems

MIS Quarterly

Quantified Score

Hi-index	0.00

Visualization

Abstract

With the growing impact of IT-Systems for the success of a company, the IT Service Management ITSM gets an important domain. ITSM is a management system for the IT-services of an organization, which will be described by different models. The models offer standardization and reusability of processes and methods, but there exists no decision support for the deciders. Therefore a Decision Support System DSS has to be built, which addresses this issue and fulfills the requirements of standardization and reusability, like the models of the ITSM. This article describes a service-oriented framework for building reusable decision processes and a possible usage in the domain of ITSM. The framework is based on a standardized decision process and allows reusability through service orientation. Each component of the framework offers services in a service-catalog, which can be used by other components. This allows the shifting from problem oriented DSS to more generic DSS, where decision-processes of different domain can be supported and reused.