Group decision making with a fuzzy linguistic majority
Fuzzy Sets and Systems
On ordered weighted averaging aggregation operators in multicriteria decisionmaking
IEEE Transactions on Systems, Man and Cybernetics
A sequential selection process in group decision making with a linguistic assessment approach
Information Sciences—Intelligent Systems: An International Journal
Computers and Operations Research
Fuzzy sets and decision analysis
Fuzzy Sets and Systems - Special issue: fuzzy sets: where do we stand? Where do we go?
A fuzzy decision support system for IT service continuity threat assessment
Decision Support Systems
Orness and parameterized RIM quantifier aggregation with OWA operators: A summary
International Journal of Approximate Reasoning
Multi-objective Group Decision Making: Methods, Software and Applications With Fuzzy Set Techniques
Multi-objective Group Decision Making: Methods, Software and Applications With Fuzzy Set Techniques
Aggregation Functions: A Guide for Practitioners
Aggregation Functions: A Guide for Practitioners
Weighted maximum entropy OWA aggregation with applications to decision making under risk
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
IEEE Transactions on Fuzzy Systems
Information Sciences: an International Journal
A Fuzzy Logic Multi-criteria Decision Framework for Selecting IT Service Providers
HICSS '12 Proceedings of the 2012 45th Hawaii International Conference on System Sciences
A linguistic modeling of consensus in group decision making basedon OWA operators
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
A consensus model for multiperson decision making with different preference structures
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
IEEE Transactions on Fuzzy Systems
An attitude-driven web consensus support system for heterogeneous group decision making
Expert Systems with Applications: An International Journal
Consensual Processes
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IT-based services management in organizations frequently requires the use of decision making approaches. Several multi-criteria and group decision making models have been proposed in the literature to facilitate this kind of processes. However, there are some important aspects when a large number of experts take part in group decisions, that have not been considered yet in organizational contexts, such as: the existence of multiple subgroups of experts with different attitudes and/or interests, the necessity of applying a consensus reaching process to make highly accepted collective decisions, and the problem of dealing with heterogeneous contexts, since experts belonging to different areas might prefer to provide preferences in different information domains. This paper presents an attitude-based consensus model for IT-based services management, that deals with heterogeneous information and multiple criteria. An example that illustrates its application to a real-life problem about selecting an IT-based banking service for its improvement is also presented.