Soft systems methodology in action
Soft systems methodology in action
Business Dynamics
Modeling and Simulating Critical Infrastructures and Their Interdependencies
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 2 - Volume 2
Modeling Emergency Service Centers with Simulation and System Dynamics
UKSIM '09 Proceedings of the UKSim 2009: 11th International Conference on Computer Modelling and Simulation
Understanding change in complex socio-technical systems
Information-Knowledge-Systems Management - Complex Socio-Technical Systems --Understanding and Influencing Causality of Change
| Hi-index | 0.00 |
This paper proposes a methodology for the assessment and redesign of emergency response organizations. The paper takes a multi-methodology approach and discusses a series of well-established theoretical frameworks to provide accessible and easy to understand processes for practicing managers. The paper begins by highlighting the non-linear and catastrophic nature of civil emergencies as the basis for organizational design. The methodology proposed to sequential. The first stage uses Pepper's World Hypotheses as a means for assessing organizational responsiveness. The second stage applies Checkland's CATWOE and stakeholder analysis as a means to applying the "wisdom of crowds" to organizational design. The third stage involves scenario planning using qualitative System Dynamics and causal loop diagrams. The fourth stage applies elements of Stafford Beer's Viable Systems Model to the process of environmental scanning. The fifth and final stage is a discussion of the need to build organizational learning into the adaptive capabilities of the organization.