The mind at AI: horseless carriage to clock
AI Magazine
Supporting collaborative design by embedding communication and history in design artifacts
Supporting collaborative design by embedding communication and history in design artifacts
Supporting knowledge-base evolution with incremental formalization
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Spatial hypertext: designing for change
Communications of the ACM
Finding and using implicit structure in human-organized spatial layouts of information
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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This workshop provides a forum for discussing experiences and issues related to tacit knowledge [Polanyi 1967] in collaborative systems. Beginning with early CSCW systems, tacit knowledge of work practice, in terms of unspoken assumptions and exceptions, has posed difficult problems for system designers. Analyses by Ehn [1988], Grudin [t994] and others [Bullen and Bennett 1990] show that tacit knowledge continues to play a disturbingly large role in the problems most CSCW systems struggle with. Humans make excellent use of tacit knowledge. Anaphora, ellipses, unstated shared understanding are all used in the service of our collaborative relationships. But when human-human collaboration becomes human-computer-human collaboration, tacit knowledge becomes a problem.