Why CSCW applications fail: problems in the adoption of interdependent work tools
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
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In this paper, we study the relationship between CSCW and organizational learning, by modeling intellectual activities in an organization and examining methods for augmenting organizational intelligence systematically. We propose multi-agent model of organizational intellectual activities that represents embedded knowledge-sharing or knowledge- supplementation. The model shall provide a new perspective on research in knowledge management, and enable us to pursue the methods for augmenting organizational intelligence.