Cost-justifying usability
A basic framework for costs-justifying usability engineering
Cost-justifying usability
A business case approach to usability cost justification
Cost-justifying usability
Pitching usability to your organization
interactions
IEEE Software
Meeting the challenge of measuring return on investment for user centered development
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Supporting novice usability practitioners with usability engineering tools
International Journal of Human-Computer Studies
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