The telephony customer interface: five perspectives on problems and solutions

• Authors:

• John Chin;Gregory Tatchell

• Affiliations:

• AT&T Bell Labs, 200 Laurel Avenue, Middletown, NJ;Stentor Resource Center, Inc., 4535 Canada Way, Burnaby, B.C., Cananda V5G 1J0

• Venue:
• Conference Companion on Human Factors in Computing Systems
• Year:
• 1996