Classifying users: a hard look at some controversial issues
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Neither novice nor expert: the discretionary user of software
International Journal of Man-Machine Studies
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
Natural Training Wheels: Learning and Transfer Between Two Versions of a Computer Application
VCHCI '93 Proceedings of the Vienna Conference on Human Computer Interaction
Specialized methods do not always increase efficiency
CHI '92 Posters and Short Talks of the 1992 SIGCHI Conference on Human Factors in Computing Systems
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