Computing and organizations: what we know and what we don't know
Communications of the ACM - Special section on management of information systems
Computer mediated work: the interplay between technology and structured jobs
Communications of the ACM - Special section on management of information systems
Designing organizational interfaces
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social Analyses of Computing: Theoretical Perspectives in Recent Empirical Research
ACM Computing Surveys (CSUR)
Computer information systems and organization structure
Communications of the ACM
Programmers and Managers: The Routinization of Computer Programming in the United States
Programmers and Managers: The Routinization of Computer Programming in the United States
Structured Systems Analysis: Tools and Techniques
Structured Systems Analysis: Tools and Techniques
Managerial control and on-line processing at a large insurance firm
Managerial control and on-line processing at a large insurance firm
An annotated bibliography of computer supported cooperative work
ACM SIGCHI Bulletin - Special issue: Computer supported cooperative work
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This paper describes how the work organization and computer system of the New Business Department at a large life insurance firm have interacted and evolved over time. The dynamics of interaction are explained largely in terms of the economic incentive to reduce the length of transaction processing chains and the more political goal of extending managerial control. It is argued that examining the interaction of organizations and computer systems Can contribute to a better theoretical understanding of the development of large computer systems and offer guidance to designers of user-computer interfaces. A graphical technique for depicting organizational interfaces is presented.