Introduction to Simulation Using SIMAN
Introduction to Simulation Using SIMAN
Knowledge management-centric help desk: specification and performance evaluation
Decision Support Systems
Comparison of call center models
Winter Simulation Conference
A discrete event simulation study for incoming call centers of a telecommunication service company
AIS'04 Proceedings of the 13th international conference on AI, Simulation, and Planning in High Autonomy Systems
Empirical analysis for individual behavior of impatient customers in a call center
AsiaSim'04 Proceedings of the Third Asian simulation conference on Systems Modeling and Simulation: theory and applications
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