LIMIT THEOREMS FOR POLLING MODELS WITH INCREASING SETUPS
Probability in the Engineering and Informational Sciences
Multiproduct Systems with Both Setup Times and Costs: Fluid Bounds and Schedules
Operations Research
A Marginal Productivity Index Rule for Scheduling Multiclass Queues with Setups
Network Control and Optimization
Polling systems with periodic server routing in heavy traffic: renewal arrivals
Operations Research Letters
Operations Research Letters
Manufacturing & Service Operations Management
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Consider a multiclass production system where many job classes share a single server and a setup time is incurred whenever the server changes class. This paper presents a simple method for scheduling these systems that performs well, not only with respect to mean waiting time, but also with respect to waiting-time variance and the outer percentiles of waiting time. The scheduling method is dynamic and uses the ages of items in each queue, as well as the queue statistics, to decide which queue to service next.