Managing your documentation projects
Managing your documentation projects
The capability maturity model: guidelines for improving the software process
The capability maturity model: guidelines for improving the software process
Using customer input to drive change in user assistance
Proceedings of the 26th annual ACM international conference on Design of communication
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In today's business climate of thin profit margins and lean staff, a Documentation manager faces the continual challenge of proving that writers are efficient and productive. One way to do this is to follow an effective information development process with every project. As a manager, a documented process helps you:Repeat successful project activitiesCreate realistic schedulesTrain new staff quicklyMove writers between projects as different needs ariseWork more effectively with other departmentsTo encourage continual innovation, however, your process must also be flexible and non-restrictive. This paper describes the challenges and opportunities of a well-defined information development process. The information is from my recent experience in leading our department's process development project at Automatic Data Processing, Inc. (ADP).