Preparing technical communicators for future workplaces: a model that integrates teaming, professional communication skills, and a software development process

  • Authors:

  • Margaret R. Heil

  • Affiliations:

  • North Carolina State Univ., Raleigh

  • Venue:
  • SIGDOC '99 Proceedings of the 17th annual international conference on Computer documentation
  • Year:
  • 1999

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Abstract

This paper outlines a model that uses teaming as a framework to support professional communication and process to improve student performance, as measured by the quality of output. It describes a pedagogical approach used in a computer science undergraduate senior class that integrates teaming, professional communication and a software development process. The approach demonstrates the importance of team instruction and monitoring to the overall success of projects. It discusses how effective teaming strengthens process and professional communication which, in turn, lead to the creation of a high quality product; it is believed that this model may be applied to a variety of subject areas.